Grace Flores
CX & E-commerce Operations |
Shopify Expert & Gorgias Certified Partner
About
I'm a remote CX and e-commerce operations specialist with 7+ years of experience building support systems from the ground up across B2C, B2B, and dropship brands in e-commerce retail, sporting goods, collectibles, fashion, and dental/health. I build systems, not just answer tickets, from AI-assisted workflows and Gorgias automation to weekly reporting dashboards and full SOP documentation. I work best in fast-moving roles where ownership, accuracy, and tone actually matter.